IT Service Management with Atmosfera ITSM System

IT service management with Atmosfera ITSM system is a great and cost-effective way to transform your service desk operation into a process-based and partially automated practice. The software is built from modules based on IT Work’s (a company of the Euvic Group) proprietary ATMO platform. It has been used by several Polish and European companies from sectors such as telecommunications, finance and media. It has proved to be easy to implement, providing at the same time high-performance, scalability and data security.

Why use Atmosfera ITSM to manage your IT services?

Thanks to its modular construction, Atmosfera ITSM is a highly customizable and scalable system, which makes it easy to adapt it to each company’s specific needs.

Atmosfera was built to provide high performance and data security through e.g. advanced access control and data separation mechanisms as well as automation of routine activities.

With Atmosfera ITSM you can easily implement even the most complex business logic and modify it as your business environment changes.

The software is easy to implement and use as it has been built based on the worldwide ITSM-related standards and best practices, with a view to putting user experience on top of its powerful features.

Atmosfera ITSM consists of the following modules:

Atmosfera Service Desk

An extensive IT department management module. The system is certified for compliance with ITIL guidelines (PinkVERIFY™ & ITIL® Software Scheme (ISS) Assessment).

Atmosfera Service Desk (Outsourcing Services)

A version of the Atmosfera Service Desk module adapted to the needs of companies providing services to external customers (including technical support, colocation, etc.).

Atmosfera Customer Operations

An efficient customer communication support module allowing for the efficient handling of incoming queries, complaints and requests for information. It supports customer service from a call center and the work of back office professionals.

Atmosfera User Right Management

Provides a comprehensive handling of processes related to controlling user rights, particularly in the organization’s IT systems.

Meet our services related to the Atmosfera ITSM system

  • Acquiring a license to use the system at your organization.
  • System implementation and customization in all its aspects (consulting, technical and organizational).
  • System training.
  • System support.
 

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