Artificial intelligence is effectively reorganizing the way modern businesses communicate with their customers. It is crucial for automatic learning processes and flexible interpretation of automated business communications, as well as for deepening the customer experience.
As IBM points out, as many as 85% of customer interactions were handled by virtual assistants by 2020. According to Statista, in turn, as many as 45% of people prefer chatbots as their primary contact channel with brands. Everything seems to indicate that the forecasts of Global Market Insights will be proved correct, and the total size of the chatbot market worldwide will reach over 1.3 billion dollars by 2024.
A chatbot is software for marketing, sales, or customer service, which uses artificial intelligence (AI) and machine learning (ML) to simulate a natural conversation with the user. It is a tool that enables intelligent automation, i.e., digitalization of repetitive, tedious processes performed earlier by employees.
How does it work in practice? Artificial intelligence and machine learning enable efficient monitoring and analysis of data and personalization of interactions. The NLP technology, in turn, allows you to understand, analyze and answer user questions.
The continued development of AI and ML is bringing the capabilities of bots into areas previously reserved only for specialists. These one-sided, predictive communication systems offer new opportunities when it comes to the coordination of online and offline sales channels and closer contact with customers. Nowadays, this makes investing in their development more profitable than hiring more staff for customer service.
Intelligent assistants, virtual advisors, or simply bots. Regardless of what we call them, the types of interactions they engage in can generally be divided into 3 categories:
Each model offers a wide range of possibilities, making chatbots increasingly popular among a raising number of industries and companies worldwide, regardless of their size.
What roles can they play in your business?
Are you wondering why you would need a chatbot and if it is really for you? Bots can support the growth of your business in many areas.
In Euvic, in addition to projects from the areas of Software Development, IT Infrastructure, Body & Team Leasing, or Digital we also actively support and contribute to the development of innovations. New technologies and business-related market trends constantly inspire us, encouraging us to implement further unconventional business initiatives, including such projects as chatbots.
Digitalization and implementation of innovative solutions, although very tempting, are not at all that easy. Advanced digital products require proven technologies, professional business support, and above all, commitment to their development. You can expect all this and many other benefits by entrusting us with the implementation of your ideas.
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
|cookielawinfo-checbox-analytics||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".|
|cookielawinfo-checbox-functional||11 months||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checbox-others||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.|
|cookielawinfo-checkbox-necessary||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-performance||11 months||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.