Improving customer service
Customer loyalty and satisfaction are priceless, especially in highly competitive industries such as energy. To maintain them, it is essential to have good relationships with customers. They can be built by regular contact and providing professional service through the channels the customer prefers.
We helped our clients from the energy industry to respond to the needs and expectations of their target group by creating a modern mobile application for Android and iOS platforms.
The main goal of this tool was to increase customer satisfaction and loyalty, reduce customer service costs, and increase sales conversions for new services. Additionally, it also enabled:
- automatic generation of usage reports,
- payment of invoices,
- contract management,
- meter reading,
- contact with the customer service department,
- finding nearest customer service points.
Increase in the effectiveness of internal communication
Implementing a corporate intranet was another project completed for this client. It is very difficult to maintain direct contact with a large number of employees. Lack of contact with staff means, in turn, lack of knowledge about their needs and expectations and, consequently, no ability to respond to them. The intranet implemented by us helped to address these challenges, improve internal communication, and keep employees informed about the most crucial topics, avoiding information chaos.
As result, nowadays the customer can easily communicate with all their staff across many different companies. This SharePoint 2013-based solution is distinguished by:
- unique content management mechanism,
- advanced structure of authorizations,
- ability to promote selected content,
- active support of the corporate culture,
- easy verification of compliance of activities with the communication strategy and corporate values.
The solutions created as part of this cooperation were major steps on the road to the digital transformation of the client’s business, allowing them successfully achieve their business objectives. Thanks to the use of new technologies and digitalization of areas that were previously a part of the offline world, the client has gained a significant competitive advantage, proving that business and technology are always a good match.
