Atmosfera ITSM

IT Service Management with Atmosfera ITSM System

IT service management with Atmosfera ITSM system is a great and cost-effective way to transform your service desk operation into a process-based and partially automated practice. The software is built from modules based on IT Work’s (a company of the Euvic Group) proprietary ATMO platform. It has been used by several Polish and European companies from sectors such as telecommunications, finance and media. It has proved to be easy to implement, providing at the same time high-performance, scalability and data security.

Why should you take advantage of Atmosfera ITSM system to manage your IT services?

It Can Be Fully and Easily Customized to Your Needs

It Can Be Fully and Easily Customized to Your Needs

Thanks to its modular construction, Atmosfera ITSM is a highly customizable and scalable system, which makes it easy to adapt it to each company’s specific needs.

Powerful ITSM Tool

Powerful ITSM Tool

Atmosfera was built to provide high performance and data security through e.g. advanced access control and data separation mechanisms as well as automation of routine activities.

Ability to Optimize Complex Business Processes

Ability to Optimize Complex Business Processes

With Atmosfera ITSM you can easily implement even the most complex business logic and modify it as your business environment changes.

Easy to Implement and Use

Easy to Implement and Use

The software is easy to implement and use as it has been built based on the worldwide ITSM-related standards and best practices, with a view to putting user experience on top of its powerful features.

Atmosfera ITSM consists of the following modules:

Atmosfera Service Desk

Atmosfera Service Desk

An extensive IT department management module. The system is certified for compliance with ITIL guidelines (PinkVERIFY™ & ITIL® Software Scheme (ISS) Assessment).

Atmosfera Service Desk (Outsourcing Services)

Atmosfera Service Desk (Outsourcing Services)

A version of the Atmosfera Service Desk module adapted to the needs of companies providing services to external customers (including technical support, colocation, etc.).

Atmosfera Customer Operations

Atmosfera Customer Operations

An efficient customer communication support module allowing for the efficient handling of incoming queries, complaints and requests for information. It supports customer service from a call center and the work of back office professionals.

Atmosfera User Right Management

Atmosfera User Right Management

Provides a comprehensive handling of processes related to controlling user rights, particularly in the organization’s IT systems.

We can provide you with following services
related to our Atmosfera ITSM system:

  • Acquiring a license to use the system at your organization.
  • System implementation and customization in all its aspects (consulting, technical and organizational).
  • System training.
  • System support.
Ask for details
Leszek Malinowski

Leszek Malinowski

Project Manager Passions: Football and playing the guitar.

Find out more

More information about Atmosfera ITSM at: http://www.itworks.pl/en/offer/atmosfera-polish-itsm-system/

 

 

Your most unhappy customers are your greatest source of learning.

Bill Gates

 

Talk to Leszek about Atmosfera ITSM