Application Maintainance

Application Maintenance Services, including SAP System Maintenance

With our managed application maintenance services, including SAP system maintenance, you will eliminate downtime and increase business productivity. We have over a decade of experience in providing application maintenance to both large and medium-sized companies throughout the world and we have proved to be a professional and reliable partner. Our services include pro-active monitoring, root-cause analysis, preventative maintenance, service continuity and continuous improvement in the stability and availability of your applications.

Taking advantage of our application maintenance services you can achieve the following benefits:

Improved Applications Stability and Availability

Improved Applications Stability and Availability

With our 24/7 comprehensive maintenance services with proactive diagnostics, your applications, including SAP, will be more stable and run without downtime.

Easier to Upgrade and Evolve Your Applications

Easier to Upgrade and Evolve Your Applications

You will be able to migrate your applications from legacy to new technologies as well as evolve your IT systems introducing new product releases and upgrades much easier and faster than before.

More Time for Your Internal IT Resources

More Time for Your Internal IT Resources

Having outsourced application maintenance to Euvic, you can better allocate your internal IT resources towards your company’s core competencies.

Flexibility, Reduced Costs and Ensured Business Continuity

Flexibility, Reduced Costs and Ensured Business Continuity

You can scale up and down your app maintenance team at any time, using our cost-effective high-qualified specialists to align your IT and business priorities and ensure business continuity.

We usually take over the application maintenance responsibilities
based on the following process, consisting of three steps:

 

Planning

Transition

Optimization

We study your existing IT environment and the applications you want us to take care of, preparing assumptions and providing resources and cost estimates. We introduce shadowing teams and assisting maintenance to gather knowledge and experience while cooperating with your current maintenance staff. Having taken over the maintenance responsibilities, we optimize the processes based on our knowledge and automation tools, bringing changes wherever it is required, upon your earlier agreement.

Our application maintenance service acts as a part of company’s third line of support.
It can be used either separately or as an addition to our IT help desk services.
The services include:

  • Application assessment and audit, including in the field of architecture, design and performance.
  • Application performance monitoring, management and tuning using various automatic diagnostic tools.
  • Preventive and proactive maintenance based on machine-learning and knowledge-based tools.
  • Major enhancements and deployment support to the applications.
  • System stability improvement through root cause analysis, fixes and deployment support.
  • Providing full support to level 1-3 of our IT help desk teams for current issues.
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Marcin Wojtaszek

Marcin Wojtaszek

Director of Infrastructure Passions: architecture and urban planning and reading books, travels

SAP system maintenance competencies

 

  • We have 10 years of experience in developing, implementing and administering the ERP-class integrated information system SAP
  • We are a SAP Partner, belonging to the SAP Member Extended Business Program
  • Our SAP system maintenance services can be used as a stand-alone solution or as part of our comprehensive SAP implementation or migration services

 

Anyone who thinks ‘the customer is always right’ never worked in tech support.

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Talk to Marcin about Application Maintainance