30 March 2021

Chatbots – the practical application of AI setting the course for modern businesses

Artificial intelligence is effectively reorganizing the way modern businesses communicate with their customers. It is crucial for automatic learning processes and flexible interpretation of automated business […]
23 March 2021

A holistic approach to call centers – how to build an effective ecosystem step by step?

We believe that communication with the customer is the foundation of any business. More and more often, we take full responsibility for the technology and implement […]
16 March 2021

The role of call centers in modern organizations

There is no need to explain that the call center is the first line of contact with customers and represents the brand in their eyes. It […]
24 February 2021

Cybersecurity in practice

Using the right security management tools allows you to identify threats, implement safety measures and eliminate the risk of breaches quickly and efficiently. Taking full responsibility […]
17 February 2021

Cybersecurity – norms, standards, good practices

IT security is a business decision and one that has a real impact on the functioning of your organization. Those responsible for managing IT issues in […]
10 February 2021

Cybersecurity – trend, standard, challenge

The media around the world are reporting an increasing number of more or less successful attempted attacks by cybercriminals. This is why cybersecurity is becoming one […]
20 January 2021

New methods in a very old business, or a couple of words about retargeting

The e-commerce market has been the fastest-growing branch of commerce for years. In 2018 its estimated value already exceeded PLN 50 billion in Poland alone. The […]
15 December 2020

User Story Mapping from a practitioner’s point of view

It’s late in the evening the plane finally settles on the tarmac. The last two days have been intense. Despite the fatigue, somehow, I find it […]
23 September 2020

A 360° service business model – what is it, and what benefits does it guarantee?

The IT market is changing very dynamically. Products and services evolve as fast as the expectations and needs of their consumers. The trend of sector and […]

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