Digital Commerce

In a world where digital presence is becoming more and more important, we are ready to help your business take the plunge by developing customized customer portals. Our focus is on creating solutions that not only meet but exceed your and your customers’ expectations. We offer:
 

• Customer Portal Development: We design and develop customer portals, customized to your specific needs and goals. Our team works closely with you to understand your requirements and create a solution that streamlines the purchasing process and improves the user experience.
   

• Automation and Streamlining: By implementing automated processes within your customer portals, we reduce the administrative burden and create a more efficient logistics flow. This frees up your time to do what you do best – grow and develop.
   
• Enhanced Customer Interaction: Our solutions include self-service features, customer support via chat, and role-based dashboards that make it easy for your customers to get the help and information they need, when they need it.
   

Through these customized solutions, our goal is to not only improve the shopping experience for your customers, but also to strengthen your brand and contribute to your long-term success. We look forward to working with you to create a customer portal that reflects your values and vision, and takes your business to the next level.

To ensure a consistent and accurate product display across all digital channels, we offer powerful PIM solutions that streamline data management. Our service includes:
 

Centralized product data management: by centralizing the management of all product information, from technical specifications to user manuals, we simplify updates and reduce the risk of errors.
 

Seamless integrations: We connect the PIM system with your existing business systems such as CRM and ERP. This improves not only data transfer but also sales and marketing processes, leading to a more unified customer experience.
 

Data quality checks: We implement rigorous quality checks to ensure that all product information published is accurate and up to date, helping to maintain company reputation and customer trust.

We understand the importance of availability and flexibility in customer support, which is why we have developed a comprehensive range of support services to keep you connected to your customers 24/7, all year round. By offering:
 

24/7/365 Support: Our availability ensures your customers always have someone to turn to, whatever the time.  

Multilingual Support: With support in six languages, we can serve a wide customer base and meet your international customers’ needs. 

Sales and Information Hotline: Fast responses and efficient service for all inquiries, increasing customer satisfaction and sales.  

Omnichannel Communication: Offering a seamless customer experience across different communication channels such as phone, chat, email and website. 

Call Center Services: Professional and customer-focused solutions that enhance your ability to provide exceptional service.
 

By integrating these support services into your business, we ensure you can build strong, lasting relationships with your customers, strengthen your brand reputation and promote business growth.
 

We help traditional retailers embrace digital innovation by developing customized e-commerce solutions that complement and enhance physical store experiences. We focus on:
 

Omnichannel strategies: we integrate your online and offline sales channels to offer a seamless and interactive customer experience. This means customers can buy online and pick up in store, or check stock on their mobile while shopping in store.
 

Technical integration: We connect your physical stores with e-commerce platforms through effective integration of POS and inventory systems, ensuring real-time updates of stock status and prices.
 

Customer analytics and insights: Using data from both physical and digital channels, we help you gain deeper insights into customer behavior and preferences, facilitating more targeted marketing campaigns and product offerings.