From distributed processes to efficient IT at SCA
SCA is a Swedish industrial company specializing in the production of wood, pulp, and packaging paper, as well as the development of renewable energy. The company manages approximately 2.7 million hectares of forest, making it the largest private forest owner in Europe. It employs around 3,450 people and generates annual revenues exceeding SEK 20 billion.
Client:
G2A
Introduction
With a growing need for structured IT support, SCA aimed to organise and professionalize its IT services. The goal was to implement a modern service desk model in collaboration with a specialised partner.
The focus was on:
- Establishing a central point of contact for users
- Ensuring stable operations through proactive monitoring and maintenance
- Elevating IT support from reactive to advisory
- Improving collaboration between IT and business teams
- Reducing costs and increasing predictability through standardised processes and SLAs
- Enabling scalable growth without losing control of the IT environment
Challenge
Before the project began, SCA’s IT operations were fragmented, making it difficult to ensure consistent governance and efficiency.
This resulted in:
- Limited visibility into IT activities
- Slower adaptation to business needs
At the same time, communication between SCA’s business teams and technical teams needed to be strengthened. A more structured approach was required to move from short-term, reactive decisions to long-term, proactive IT planning.
Solution
The engagement started with a flexible Time & Material model, enabling a rapid start and efficient analysis of the IT environment.
The initial focus was on stabilizing critical parts of the infrastructure, including:
- Exchange
- Linux
- SQL Server
After stabilisation, a continuous support and maintenance model was implemented, providing:
- Ongoing operational stability
- Regular maintenance
- Access to a dedicated team of experts
This created a solid foundation for a more predictable and efficient IT service delivery.
Business value
Improved security
All identified high and critical vulnerabilities were eliminated, significantly reducing the risk of incidents.
Continuous updates
A structured approach to patching and updates ensures compliance with security policies and resilience against emerging threats.
More stable IT environment
Bugs and performance issues were resolved, improving both system performance and user experience.
Key figures
- 100 SQL database instances in operation
- 75 managed Linux servers
- 7 OpenShift-based clusters
- +95% SLA compliance (response and resolution time)
Solution architecture and key components
Microsoft Exchange (Hybrid)
SQL Server
Jira and Confluence
Red Hat Linux
- Red Hat Satellite: enables central management of Linux systems, from updates and configuration to compliance with security policies .
- Red Hat Insight: an analytical tool that supports proactive threat detection and recommended remediation actions in the Red Hat environment .
- Red Hat OpenShift: a container platform based on Kubernetes technology , enabling scalable deployment and management of applications in hybrid and cloud environments .
Summary
The new solution provided SCA with a stable, secure, and scalable IT environment, while significantly improving collaboration between IT and business teams.
Through standardised processes, proactive operations, and continuous support, the client gained a long-term and reliable technology partner.
The collaboration continues to evolve, with a current focus on modern container technologies such as Kubernetes and OpenShift. This opens new opportunities for automation, scalability, and future-proof application management.
Together, the journey continues toward a modern, flexible, and secure IT environment that supports SCA’s long-term business goals.
