How Euvic Took Logic Controls From 400+ Bugs Fixed to a Live AI Platform
Logic Controls partnered with Euvic in 2024 to stabilize and modernize the kitchen display software running thousands of restaurant locations worldwide. The work restored reliability, closed a costly security gap, and rebuilt the engineering process behind the product. That track record earned Euvic a second, larger mandate in 2025: building Spensara, an AI decision-support platform that turns restaurant operating data into real-time guidance for managers.
- Restored a strained KDS platform to roughly 90% reliability, with no ongoing production issues across 2,344 active stores.
- Closed a security loophole completely, removing an estimated 10 to 15 percent customer data exposure.
- Fixed more than 400 critical and major production bugs while rebuilding the development process from the ground up.
- Delivered the Spensara AI MVP on schedule, which will support in placing Logic Controls ahead of the restaurant industry.
Logic Controls
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Logic Controls is a U.S.-based technology provider for the restaurant and hospitality industry, specializing in point-of-sale hardware, kitchen display systems, Android tablets, kiosks, and the software that ties them together. Founded in 1982, the company serves customers in 37 countries and is known across the quick-service market for durable, reliable hardware. Its bump bars and kitchen displays sit in kitchens at McDonald’s and other major quick-service brands.
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The best way to describe Euvic and the relationships that we have is this is very much the feeling of working with my own engineering team that work for me, that report to me, and that we built a camaraderie that most times it takes years to build... Within two to three weeks of the relationship, I started getting deliverables on time, on budget, and dead accurate to what I was asking for. Again, no one was more surprised than me."
Kitchen display systems are the nervous system of a busy restaurant. When an order lands, the KDS routes it to the right station, times it, and keeps the line moving. A slow or unstable display does not just frustrate staff. It backs up the kitchen, delays customers, and chips away at a vendor’s credibility with the brands that depend on it.
Logic Controls had built a strong hardware reputation over four decades. The software supporting its KDS product had drifted into trouble, though. Frequent production bugs, security gaps, and performance issues were surfacing in front of end users. There was no documentation to speak of, no standardized development process, and only two environments for safe building and testing. New features moved slowly because so much system knowledge lived in a few people’s heads.
Tom Seeker, a fractional Chief Technology Officer who had bought and deployed Logic Controls products for years, came on board to help steer technology strategy. He arrived with a clear point of view about offshore engineering, shaped by past disappointments.
Challenge One: A KDS platform losing its footing
The instability of the platform was hitting Logic Controls where it hurt most, in its credibility with the customers running its displays. Technical and operational problems stacked on top of each other:
- Frequent production bugs degrading performance and surfacing errors to end users.
- Security vulnerabilities, including an active loophole that exposed customers to an estimated 10 to 15 percent data loss risk.
- No standardized development process, code reviews, or coding standards.
- Missing documentation, which created knowledge silos and slowed every new feature.
- Limited internal capacity to deliver new functionality on any reliable timeline.
- Only two environments, which constrained safe development and testing.
Challenge Two: An AI ambition that needed the right builder
With the platform stabilizing, Logic Controls turned to a bigger idea. Tom and the leadership team wanted to add an intelligence layer across restaurant operations, not another generic chatbot. The market was crowded with AI tools that answer questions in isolation, disconnected from how a specific restaurant actually runs.
The team wanted a platform that learns who a restaurant is, draws on its real operating data, and delivers guidance to managers on whatever device they happen to be holding. Building that meant integrating point-of-sale data with AI services, designing for scale across single and multi-location operators, and getting a working product into the market fast. Logic Controls needed a partner with genuine AI depth and the flexibility to move quickly.
Why Logic Controls chose Euvic
For the KDS work, Euvic stood out for its ability to assemble a capable team quickly, with proven experience in legacy code and the relevant stack. Flexibility to scale up or down as priorities shifted came built in, paired with a structured, audit-first approach that brought immediate clarity to a tangled environment.
By the time Spensara came along, the decision was simpler. Euvic already led the KDS project, brought broad AI experience from other engagements, and had earned trust through delivery. For Tom, who came in skeptical, the early weeks changed his mind faster than he expected.
What Euvic delivered for the KDS platform
Euvic ran a phased engagement that covered the full path from diagnosis to delivery.
- Discovery and audit. A full diagnostic review of system architecture, application logic, and infrastructure dependencies, documenting every critical pain point across performance, security, and process.
- Planning and prioritization. A clear set of priorities and a structured roadmap that balanced quick wins against long-term improvements.
- Stabilization and remediation. More than 400 critical and major bugs resolved, performance bottlenecks addressed, error handling and monitoring improved, and the active security loophole closed.
- Feature development. New KDS capabilities including improved reporting, UI and UX updates to the admin dashboard and mobile app, and a Test Automation Framework for regression coverage.
- Process and environments. Standardized coding practices, code reviews, defined roles, updated documentation, and an expansion beyond the original two environments for safer development and testing.
- R&D with AI. Exploration of AI-driven optimization and automation, including support for a high-profile system integration analysis with Disney.
What Euvic built for Spensara
Spensara is an AI decision-support platform for restaurant operations. It connects point-of-sale and operational data to Amazon Bedrock, learns how a given restaurant runs, and delivers real-time insight, predictive analytics, and recommendations to managers through dashboards, alerts, and a conversational assistant. The design shifts day-to-day management from reactive to proactive.
Tom describes the product through the operating reality it changes.
Euvic delivered the platform in stages, starting with a proof of concept that set up the Amazon Bedrock environment, integrated POS data, built the data pipeline and storage, and stood up early dashboards and the conversational assistant. From there the team layered in analytics dashboards, labor scheduling optimization, sales and budgeting forecasts, menu engineering insights, and a real-time alerts system. The modular architecture was built to grow, so new operational use cases plug into the same foundation rather than starting over.
What stood out to Tom was less the technology and more the way the team worked. People on the call spoke fluent English, understood loose or informal direction, and met him on his schedule despite a six to seven hour time difference.
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Euvic staffed both engagements with a blend of onshore and nearshore talent, structured so the right people focus on the right work. A relationship manager keeps the partnership healthy while engineers concentrate on delivery.
KDS project: Business Analyst, Project Manager, QA Tester, and a core of software engineers.
Spensara project: Software Architect, Full-stack Developer, DevOps Engineer, Tester, and Project Manager.
The KDS engagement produced measurable, lasting improvement across the product and the process behind it.
Reliability on the KDS platform is what made the AI work possible. Trust earned on the first engagement is why Logic Controls handed Euvic the Spensara project, and the Spensara POC arrived on time ahead of the MURTEC industry conference.
- More than 400 critical and major production bugs resolved, with the platform now running without ongoing production issues.
- Reliability raised to roughly 90 percent, measured by the absence of recurring production problems.
- Security loophole fully closed, removing the estimated 10 to 15 percent customer data risk.
- AWS resource and license costs optimized through infrastructure improvements.
- Environments expanded beyond the original two, giving teams room for safer development and testing.
- 2,344 active stores now run on a more stable, performant platform.
The relationship has already opened three to four additional project conversations. Spensara itself grew from a narrow idea about adding AI to a kitchen display into a platform that other operational solutions can plug into, which gives Logic Controls a foundation to build on well beyond the first release.
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