Electronic management of citizens’ affairs

To support the increase in the number of births and help large families following the policy adopted in 2014, the Polish state created the National Family Card. The Large Family Card (KDR) is a system of discounts and various bonuses for families consisting of 3 or more people, honored both by public institutions and private companies. This includes discounts on train fares, free entry to national parks, lower passport fees, as well as special offers on food, clothing, footwear, cosmetics, books and fuel. 

A lot of benefits guaranteed by the electronic card

As a result of the introduced policy, our client needed a solution that would allow them to electronically handle cases related to the card and let them complete all the legally required procedures.

We began the work by developing and maintaining a SI System and creating a dedicated Help-Desk channel. We used the following solutions:

• Spring Framework / Spring Boot,  
• Oracle database, 
• Java Persistence,  
• JSF, Apache Tomcat server,  
• Java EE, JAXWS – SOAP Web Services, 
• JAXRS – REST Web Services,  
• JasperReports, 
• Apache POI.

mKDR application

The program is very popular among Polish families. Currently, KDR is used by nearly 3.25 million people, which is more than 2.5 times more than in 2015, when it was implemented. Thanks to a special mobile application, each parent using KDR has access to the card on their phone and does not have to carry its plastic equivalent. The application uses geolocation to search for discounts available near the user’s current location, and the notification system reminds about the card’s expiration date and the need to apply for a new one. Another unquestionable benefit of the mobile app is the ability to give the user a plastic card and the rights to use the program more quickly.

Many European countries, including Poland, aim to have a modern and technologically advanced public administration. The large-scale use of technological innovations in administration results not only in an increase in its efficiency, but it also continuously increases citizens’ satisfaction with the quality of public services offered to them.