IT Service Management - ITSM
ITSM consists of the entirety of IT support activities for businesses, regardless of their size or industry. Our ITSM system is built on ITIL – a set of IT service management best practices focused on delivering, managing, and perfecting IT services.
Atmosphere is our modular ITSM system, built on the ATMO platform and used in sectors like telecommunications, finance, and media.
Our way to success
The proprietary Atmosphere ITSM system we have developed is easy to implement while ensuring high performance, scalability, and data security. We made it in such a way that it addresses all the most important IT management needs.
Atmosphere ITSM
Optimisation of Business Systems
Support for IT Service Consumers
Security
Automation of Routine Activities
Business Needs Adaptation
Project Process – how to implement ITSM?
ITSM Atmosphere, our proprietary product for managing a range of corporate IT support activities, is easily deployable. The whole process entails just four steps, after which you will enjoy performance, scalability, and data security.
Licensing
We provide you with licences to use the system in your organisation.
Implementation
We implement the system and adapt it to your needs in all areas (both technical and organisational).
Training
We train users.
Maintenance
We offer post-implementation support.
What makes our proprietary ITSM system Atmosphere stand out?
Atmosphere Service Desk
Extensive IT Department management module. The system has been certified to comply with ITIL guidelines (PinkVERIFY™ & ITIL® Software Scheme (ISS) Assessment).
Atmosphere Customer Operations
A powerful customer communication support module for efficient handling of incoming enquiries, claims, or requests for information. It supports the services provided by the call centre and the work of back office staff.
Atmosphere Service Desk (Outsourcing Services)
Second version of the Atmosphere Service Desk module, tailored to the needs of companies that provide services to external customers (maintenance, co-location, etc.).
Atmosphere User Right Management
It ensures comprehensive support for processes related to the control of user rights, particularly in an organisation's IT systems.
Scope of work, i.e. what we deliver
Easy configurability and scalability
We guarantee easy and complete customisation of ITSM to meet the specific needs of the organisation.
ITSM Atmosphere – The proprietary tool developed by Euvic features a modular design, making it highly configurable and scalable.
Well-proven solutions for your business:
- Quick and easy implementation.
- Unlimited customisation possibilities for your business.
- Ease of integration with external systems.
Optimisation of business processes
We streamline the day-to-day operation of the business.
The ITSM system we have developed allows the implementation of complex business logic and its easy modification in response to rapidly changing requirements.
Well-proven solutions for your business:
- Coherent and consistent set of best practices.
- Concrete framework to facilitate the management of IT services.
- Standardisation and streamlining of processes.
Rapid implementation and simple operation
We support the implementation process and ensure ease of operation.
The Atmosphere ITSM system was created in line with global standards and best practices related to ITSM, which makes it highly intuitive and user-friendly.
Well-proven solutions for your business:
- Maximising profits and reducing costs.
- Improving employee productivity.
A powerful ITSM tool
We ensure efficiency and data security.
This is all thanks to the automation of routine tasks coupled with advanced access control and data separation mechanisms.
Well-proven solutions for your business:
- Elimination of redundant processes and automation of workflows.
- Improved collaboration between teams and departments.
- Improved methodology for handling IT activities.
