IT Service Management - ITSM
ITSM consists of the entirety of IT support activities for businesses, regardless of their size or industry. Our ITSM system is built on ITIL – a set of IT service management best practices focused on delivering, managing, and perfecting IT services.
The Atmosphere system is our proprietary modular ITSM system developed based on the ATMO platform. Used by companies hailing from Poland and other parts of Europe, the tool has found its way into sectors such as telecommunications, finance, and media.
Our way to success
The proprietary Atmosphere ITSM system we have developed is easy to implement while ensuring high performance, scalability, and data security. We made it in such a way that it addresses all the most important IT management needs.
Atmosphere ITSM
Optimisation of Business Systems
Support for IT Service Consumers
Security
Automation of Routine Activities
Business Needs Adaptation
Project Process – how to implement ITSM?
ITSM Atmosphere, our proprietary product for managing a range of corporate IT support activities, is easily deployable. The whole process entails just four steps, after which you will enjoy performance, scalability, and data security.
Licensing
We provide you with licences to use the system in your organisation.
Implementation
We implement the system and adapt it to your needs in all areas (both technical and organisational).
Training
We train users.
Maintenance
We offer post-implementation support.
What makes our proprietary ITSM system Atmosphere stand out?
Atmosphere Service Desk
Extensive IT Department management module. The system has been certified to comply with ITIL guidelines (PinkVERIFY™ & ITIL® Software Scheme (ISS) Assessment).
Atmosphere Customer Operations
A powerful customer communication support module for efficient handling of incoming enquiries, claims, or requests for information. It supports the services provided by the call centre and the work of back office staff.
Atmosphere Service Desk (Outsourcing Services)
Second version of the Atmosphere Service Desk module, tailored to the needs of companies that provide services to external customers (maintenance, co-location, etc.).
Atmosphere User Right Management
It ensures comprehensive support for processes related to the control of user rights, particularly in an organisation's IT systems.
Scope of work, i.e. what we deliver
We guarantee easy and complete customisation of ITSM to meet the specific needs of the organisation.
ITSM Atmosphere – The proprietary tool developed by Euvic features a modular design, making it highly configurable and scalable.
Well-proven solutions for your business:
- Quick and easy implementation.
- Unlimited customisation possibilities for your business.
- Ease of integration with external systems.
We guarantee easy and complete customisation of ITSM to meet the specific needs of the organisation.
ITSM Atmosphere – The proprietary tool developed by Euvic features a modular design, making it highly configurable and scalable.
Well-proven solutions for your business:
- Quick and easy implementation.
- Unlimited customisation possibilities for your business.
- Ease of integration with external systems.
We guarantee easy and complete customisation of ITSM to meet the specific needs of the organisation.
ITSM Atmosphere – The proprietary tool developed by Euvic features a modular design, making it highly configurable and scalable.
Well-proven solutions for your business:
- Quick and easy implementation.
- Unlimited customisation possibilities for your business.
- Ease of integration with external systems.
We guarantee easy and complete customisation of ITSM to meet the specific needs of the organisation.
ITSM Atmosphere – The proprietary tool developed by Euvic features a modular design, making it highly configurable and scalable.
Well-proven solutions for your business:
- Quick and easy implementation.
- Unlimited customisation possibilities for your business.
- Ease of integration with external systems.
Easy configurability and scalability
Optimisation of business processes
Rapid implementation and simple operation
A powerful ITSM tool
We guarantee easy and complete customisation of ITSM to meet the specific needs of the organisation.
ITSM Atmosphere – The proprietary tool developed by Euvic features a modular design, making it highly configurable and scalable.
Well-proven solutions for your business:
- Quick and easy implementation.
- Unlimited customisation possibilities for your business.
- Ease of integration with external systems.
