The daily work of a store manager is a series of challenges to be faced. It is a job that requires a lot of attention, commitment and, above all, the ability to manage many tasks simultaneously.
On the one hand, there are dozens of duties related to the provision of staff, keeping watch over the dates of periodic employee examinations, managing holidays and absences or accounting for working time on the basis of schedules (which are most often “shredded”, unstructured and characterized by high dynamics of change).
On the other hand, it also means solving problems with shop infrastructure, inventory of equipment, keeping an eye on the dates of equipment inspections, coordinating activities undertaken in cooperation with service providers or documenting promotional actions carried out on behalf of a retail chain.
The multitude of tasks necessary to complete not only takes up a lot of managers’ time, but can also cause their work to lose quality. It is not so much difficult, but rather impossible, for a single person to keep an eye on so many key issues. What is more, the human factor, as we all know, can be unreliable. So what can be done to improve all these processes? How to manage your shop conveniently and, above all, effectively?
ShopManager – the technological answer to retail challenges
The ShopManager application was created in response to the problems of modern retail. This tool was developed in cooperation between two companies – providing comprehensive IT solutions for Euvic and a chain of several hundred stores, which represents the needs and challenges faced by the retail sector.
ShopManager addresses all the issues described above in the form of a convenient mobile application integrated with HR systems, accounting systems and equipment registers. This effectively solves the problem of orchestrating service processes, both at the level of a single store and the entire chain.
How does it look in practice?
- Push notifications sent from the network control panel concerning failures, planned system shutdowns, promotional actions, changes in working hours, etc.
- Possibility of reporting technical problems and easy verification of their status.
- Management of shop equipment, equipment reviews (including notifications of upcoming reviews), promotional campaigns.
- Management of work schedules, absenteeism, vacations and working time accounts, notification of upcoming staff periodic examinations.
- Equipment inventory with a built-in barcode scanner, the ability to manage the store equipment list, the ability to create and check inventory reports.
The whole application is a mobile interface to the ITMS class system and the technical support team that receives problem reports over the phone, application, e-mails and website and then deals with solving them. It is a tool provided as part of the central and local support service for chain stores, hotels or restaurants, along with full implementation of the ITSM class system, CMDB database and a WWW portal for ticket handling. The ShopManager application can be integrated with external service systems such as Jira or SD+ used in an enterprise and will certainly be the answer to all challenges related to store management for many entrepreneurs in the retail sector.
For a long time now, I have been watching the retail industry with increasing interest. The closer I get to know it, the better I see how much it has to offer and how many challenges it faces every day. I try to juxtapose the challenges of retail with technological opportunities because I am convinced that in the coming years the industry will develop even more dynamically than before, and those who will be the first to see and use the opportunities offered by technology in its development will become real market leaders.
I encourage you to take a closer look at the application, and if you have any questions, please contact me.
The author of the article is Bartłomiej Łatka, an expert on retail and logistics.