Campus Bemke

Client_

Campus Bemke is an educational and development center that provides comprehensive growth opportunities for children, young people, and the local community through innovative educational programs, workshops, camps, and spaces for integration. It is a unique place designed to help shape a better future by nurturing a valuable generation of tomorrow’s leaders. The activities of Campus Bemke are built on a personalized approach to participants and close cooperation with parents.

​

Challenge_

Campus Bemke is a unique place of education and development, which aims to shape a better future by raising a valuable generation of leaders of tomorrow. Its activity is based on a personal approach to participants and close contact with parents. With the development and growing number of mentees, the Client began to notice areas that could be improved to more effectively implement its mission.

One of the key challenges was to increase the efficiency of administrative processes and improve the flow of information between employees, volunteers and parents. The dispersion of the tools used and the large number of manual activities meant that organizing classes and camps required a lot of work. The payment system also required optimization in order to simplify this process for both parents and the administrative team.

To support Campus in these areas, we recommended conducting a Product Discovery process, which would allow for a better understanding of the activities and needs of the organization and its customers. The key was to find a balance between automating processes and maintaining close contact with participants and parents, which is the foundation of the Campus activities.

Completed work_

Step 1: Goal definition workshops using the OKR method

At the beginning, we conducted workshops with the employees of Campus Bemke, during which we discussed the strategy, vision and key challenges of the organization. On this basis, we set the overarching goal and identified the stakeholder groups that have the greatest influence on its implementation. The workshop made us realize that in the first step, we should pay the most attention to improving operational processes and optimizing the activities and communication of the administration. The jointly developed conclusions were the starting point for IDI interviews, the aim of which was to thoroughly understand the problems and needs of individual groups. Thanks to this, we were able to design solutions that precisely respond to the real challenges and expectations of the most important stakeholders.

Step 2: In-depth interviews and user needs analysis

Then we moved on to in-depth interviews (IDI), including both Campus employees and parents – the main recipients of services. IDI covered as many as 4 target groups, which translated into 32 interviews. Thanks to this, we were able to learn and understand the real experiences and needs of users, which allowed us to create user personas representing specific groups with their challenges, expectations and motivations.

Step 3: Business Process and User Path Audit

The next step was a detailed analysis of the organization’s current processes, with particular emphasis on administrative operations, user paths, and interactions with the Campus’ systems. We analyzed the activities in the areas of Holidays with Passion, additional classes, and the Individual Development Program, identifying key challenges and points requiring optimization. Thanks to this, we obtained a full picture of the organization’s functioning, which facilitated the development of real recommendations and improvements.

Solution_

As a result of the Product Discovery process, we developed a comprehensive solution project that responds to the key needs of the Campus, streamlining the organization of camps, additional activities and communication with parents and staff.
The result of our activities is the design of the Administrator Portal, Parent and Staff Applications, which will ensure convenient offer management, automation of administrative processes and better information flow.

​

Portal for Administrator

Effective management of the Campus offer and organization
Administrators will benefit from:

• Saving time and resources thanks to automation processes.
• Elimination of errors resulting from manual data entry.
• Better control over documentation, schedules and finances.
• Greater transparency and effectiveness in management organization.

Application for Parents

Convenience and full control over your child’s activities
Parents gained:

• Faster and simpler process records.
• Greater transparency and easier search suitable offer.
• Less time spent on formalities, more on child’s activity.
• Constant access to important information and documents.

Application for Personnel

Efficient management of classes and camps
The staff will gain:

• Quick access to information about participants.
• Voice notes – working recording information.
• Simple and more effective attendance management and settlements.
• Easy to add and divide with reports from classes and camps.

Benefits for Campus Bemke_

1. Automation of administrative processes reducing the time-consuming nature of manual activities.
2. Improving communication between parents, staff and administration.
3. Full control over the organization of classes, camps and recruitment.
4. Improving user comfort both parents and staff, through easy access to information and elimination of unnecessary formalities.
5. Minimized risk of errors in billing and data management.

Now the Campus can focus on its mission and children’s development.

Project scope_

• Employee Interviews
• Defining Goals with the OKR Method
• In-Depth Interviews
• Needs Map
• Impact Mapping
• Client Workshop
• UX Design
• Prototyping
• User Story Map
• Process Modeling

Technologies_

• Flutter
• GraphQL API
• Firebase
• Magento
• AppsFlyer
• Synerise
• Google Analytics

Key numbers_

• 32 IDI interviews conducted, providing knowledge about the needs and problems of stakeholders.
• 7 Identified Personas, showing user pains and needs, leading to Impact Mapping.
• 28 Key processes describing the current activities of the organization.
• 158 User Stories, mapping user functionalities and interactions, which form the basis for designing the solution.
• 42 Medium-fidelity screens, creating a visual concept of the final product and complementing the User Story Map in the scope of the administrator portal.
• 54 Hi-fidelity screens, creating a visual concept of the final product and complementing the User Story Map in the application for parents and staff.

Testimonials_

„With these people, nothing is impossible — they are a partner who truly helps you move forward. What impressed us most was their collaborative approach and the way they can get to the heart of a problem — not only from a business perspective but, above all, from the perspective of the end user. Thanks to conducting Product Discovery, we experienced for the first time an approach that goes beyond classic analysis — and now we can’t imagine tackling large projects any other way. This collaboration gave us a clear direction, a concrete goal, and effective methods of action. We gained not only structure but also the confidence that our project has the chance to succeed at the highest level”.

„Working with this team is a fascinating journey into the depths of a project and everyday work. Never before had I been part of such a thorough and inquisitive collaboration – one that is both mindful and full of valuable, challenging questions. This attentiveness comes with great professionalism. Thanks to working with thus team, I discovered a completely new perspective on my role as a Project Manager. I feel that, apart from the fact that the developed solution addressed all the daily challenges of my work, this collaboration was also a chance for me to realize that being a one-person orchestra is not always necessary. It became an inspiration for further growth, for improving the quality of work, and at the same time a lesson in recognizing simpler – yet still effective – solutions”.