MyDPD

Self-managed consumer portal delivery of parcels

Client_

DPD Poland is part of the international courier network DPDgroup, one of the largest logistics companies in Europe. It specializes in delivering domestic and international parcels, offering a wide range of services for both individual and business customers. The company focuses on modern solutions, such as online parcel tracking and eco-friendly delivery methods, to ensure speed, convenience, and security of transport.

 

Challenge_

eo Networks together with DPDGroup – one of the largest courier companies in the world, delivering 7.5 million parcels a day – joined forces to jointly increase consumer satisfaction globally.

One of the challenges was to create conditions for effective delivery of the parcel, in which the courier can deliver it on the first attempt, and the consumer can pick it up in the most convenient way.
The goal was to create a solution that would allow consumers to independently manage the collection of parcels, as well as reconcile the diversity of processes, regulations and habits of recipients from many countries.

Solution_

The myDPD Portal (desktop and mobile) created by us gives the recipient the ability to track the shipment in real time and flexibly adjust the parameters of its delivery.
Thanks to the portal, you can modify the date, time and delivery address yourself, as well as set permanent preferences and use additional services, such as redirection to a neighbor, collection point or agreeing on a safe place to leave the package with the courier. The implementation of the system reduced the number of ineffective deliveries and limited the involvement of customer service in the entire process and optimized the costs of service provision.

Project scope_

  • Workshops
  • Prototypes
  • User journey
  • UX design
  • RWD
  • Web development
  • Agile
  • CI/CD

 

Technologies_

  • Java
  • Java Script
  • Bootstrap
  • Kuebrnetes
  • Spring Framework
  • Postgres

 

Desktop interface_

 

 

MyDPD
MyDPD
MyDPD
MyDPD
MyDPD
MyDPD

Mobile interface_

 

 

MyDPD
MyDPD
MyDPD
MyDPD

Testimonials_

 

 


“When I first arrived in DPD, it was my very first IT job. You have made my experience feel a lot better. Every issue I faced, you have managed to help me fix. You guys are truly the best at what you do”.

Hamza Zaid, myDPD Framework & mobile ITPM | Consumer Solutions | Processes, Information Technology & Digital

 

 

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