The state of the telecommunications and IT services market determines the condition of the entire Polish economy. As Andrzej Dulka, the President of the Polish Chamber of Information Technology and Telecommunications says, “ICT solutions support practically all types of economic activity and must grow with them, or even faster”.
Currently, there are three approaches to digital transformation processes the are the most popular among telecoms:
- Customer-oriented, including:
- digitalization of customer experience,
- digitalization of employee experience and productivity,
- building digital platforms.
- Technology-based, including:
- application of digital technologies in basic and secondary services,
- improvement of operational efficiency (analytics).
- Related to changes in the workplace and culture of the organization, involving:
- digitalization of the work environment,
- introduction of new digital products and services,
- digitalization of customer experience.
As part of our cooperation with one of our clients from the telecommunications sector, we have completed projects which to, a greater or lesser extent, incorporated all three approaches described above.
Access to the best IT specialists
Among more than 300 IT specialists that we hired there were not only developers but also: system architects, network engineers, security specialists, business analysts, project managers, DevOps specialists, testers, etc.
All hired specialists who worked on software development followed the DevOps approach, and their tasks were billed in the time & material model. Another distinguishing feature of this project was a highly sophisticated approach to management, combining agile (Scrum) and traditional (PRINCE2, PMI) methods.
The work performed by our specialists provided significant support for the client’s business, especially in areas such as:
- cooperation between operators,
- networks and security.
Efficient and responsive e-commerce platform
We also designed a multi-channel e-commerce environment for this client. Its role was to provide end customers with professional sales and services in the omnichannel model, using channels such as web, mobile, or POS.
Using the “mobile-first” design approach, we created consistent and responsive e-commerce processes that guarantee a positive user experience. All this was backed with a reliable infrastructure. We also designed and delivered B2C and B2B processes such as voice calls, data transfer, broadband repair, knowledge base, and sales and customer service panel (for consultants and sales representatives). The whole project was based on the SAP C4 HANA (Hybris) platform and allowed our client to achieve a 300% increase in online sales and serve over 87 million unique users per year.
The value of the Polish information and communication technology sector in 2019 alone was nearly USD 20 billion and is still growing every year. A full understanding of its specific nature allows us to provide top-notch solutions and thus actively support the digital transformation processes.