Cloud Contact Center solutions
Increasing the reliability of Help Desk and Service Desk services, personalizing and optimizing these services, increasing the efficiency of sales and debt collection campaigns as well as improving the quality of customer service are everyday challenges of hundreds of companies.
To meet them, more and more companies are deciding to implement Contact Center systems, and according to Gartner – an independent analytical and research company, in 2020 over 50% of implementations will be held in the SaaS model. Moving traditional, fossilized solutions to the cloud is, therefore, crucial today. Its driving force is the inability to predict the scale of operation, needs, and functionality of the CC system a few years ahead.
Cludo joins the group of Euvic partners
That is why Euvic IT, which belongs to the Euvic group, has started a partnership with Cludo – a leading provider of cloud solutions for telecommunications Service Desk.
This cooperation has a two-tier dimension. On one hand, it is a clear technological advancement in the process of providing Service Desk and Help Desk services, which allows us to provide you with professional support within the framework of telephone connections, which are are a reliable and natural communication channel for users. On the other hand, it allows Cludo clients to establish a comprehensive cooperation with a reliable IT partner, such as Euvic.
Cludo offers 3 different Contact Center systems and helps companies choose the one that best suits their needs. All solutions offered by Cludo are a unique combination of artificial intelligence and human competences. Artificial intelligence is used here to handle repetitive activities, and the natural skills of consultants are used to establish an emotional relationship with the client.
Benefits of Cloud Contact Center
Why is it worthwhile to use Cludo solutions? They are tailored to the needs of modern customers (even the most demanding ones) and allow full control over the Contact Center. Thanks to them, you can monitor all received and rejected calls, check their duration, and turn on or off call recording. It is also possible to integrate communication channels with Twitter and Facebook as well as full control of routing and priorities or building personalized reports. This all makes the customer service related settlements easier to manage.
The integration of solutions offered by Cludo with our proprietary ATMO platform, in turn, means that calling numbers are automatically recognized and assigned to appropriate consultants, and consultants are immediately provided with detailed information about the caller. Thanks to this, the system becomes even more useful and intuitive.
Summary
We are convinced that cooperation with Cludo will allow us to implement your digital transformation strategies better than ever before and will positively translate into the development of your business.
For detailed information on your employees’ support by Help Desk or Service Desk teams via the Cludo cloud system, please contact Michał Wojciechowski: michal.wojciechowski@euvic.pl
