IT for retail
E-commerce in Poland and around the world has experienced tremendous growth in the past year. At the same time, it has had to adapt quickly to rapidly changing conditions and customer needs and expectations. Integration of online and offline sales, and in many cases the migration of stationary sales entirely to the web, is no longer just a trend. E-commerce is a reality where already more than 70% of consumers shop online, increasingly appreciating the potential of new technologies, convenience and speed of order fulfillment.
Business needs - our solutions
Streamlining everyday work
The ShopManager app
Our Shop Manager mobile application allows you to integrate all of the most important processes performed by a store manager on a daily basis, letting you focus on other tasks. Optimizing your work in this way will reduce its overall cost.
- Mobile store manager assistant (Android application).
- Equipment management.
- Employee shift management.
- Problem reporting with solution status.
- Equipment inventory.
- Integration with client systems (F-K, HR, Fixed Assets, ITSM, CCTV).
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Software Development
Lower cost
of IT processes
IT department outsourcing
Today’s companies are characterized by complex and complicated IT processes. As part of our IT outsourcing services, we verify for you their criticality, potential for efficiency improvements and ROI. Then we take over comprehensive support of any or all areas, reducing their total cost by up to 50%.
- Server room.
- Cloud services.
- Office 365/Google Apps.
- Network and server infrastructure management.
- User support.
- Building and further development of applications.
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Body/Team Leasing
Staying in touch with your customers
Hotline, multichannel, shipping
We believe communication with customers is the core of any business. By taking full responsibility for your technology and implementing an omnichannel strategy based on a hotline, we will help you stay in touch with your customers – in different languages, across all channels, without additional costs.
- 24/7/365.
- 6 languages.
- Call Center.
- Sales and information hotline
- Omnichannel (phone, chat, e-mail, website).
Lower cost of IT support
Service desk IT
The right IT support guarantees a sense of business security. Through a thorough analysis of your company, we will help you redesign this important area so that you can fix problems at a lower cost, faster and more effectively. Our ITSM system, together with a mobile application and a web portal, will allow you to keep your employees and customers informed about the status of their requests, the equipment they have and planned service works.
- Availability 24/7/365.
- 200 consultants + 100 field service technicians.
- Broad range of competencies on 2nd line of support.
- 100,000 tickets per month.
- Own ITSM system with a portal and a mobile application.
Better financial efficiency
Field service
Robotization, optimization of digital workplace solutions and remote execution of tasks determine a company’s financial effectiveness. Our service network, the largest in Poland, supported by a specialized Service Desk and our own ITSM system, we provide field support services that help you reduce the costs of field service and improve the way your support department is perceived by your employees and customers.
- Our own service teams throughout the country.
- Warehouse with logistics services.
- 3,000 physically supported locations.
- 200,000 serviced devices.
- Travel time guaranteed in the SLA.
Efficient equipment logistics
Delivery, management and relocation
Proper logistics and good management of relocations and equipment can minimize downtime and ensure the security of even the most sensitive data. By taking care of the delivery, management, configuration, repair, replacement and relocation of all your devices, we help you optimally manage the life cycle of your equipment, then provide safe, environmentally friendly disposal of your end-of-life devices.
- Delivery, configuration, relocations.
- Professional decommissioning including data cleaning.
- Replacement equipment.
- Repairs, renovation, commissioning.
- Inventories.
Better efficiency
Infrastructure maintenance
A well-designed hardware infrastructure supports flawless, efficient operation of stores, hotels and restaurants. We not only deliver equipment, but extend its lifetime using our own repair workshop and replacement equipment, guaranteeing you very fast ROI.
- Fiscal devices, POS devices, readers, PIN pads, gates.
- Network, telecommunication and server infrastructure.
- Comprehensive monitoring - cameras, CCTV recorders.
- Digital signage, LED screens, projectors.
- Info kiosks and devices adjusted to customer needs (for parking spaces, bicycles, etc.).
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IT Infrastructure
Lower costs, greater precision
Robotization
Robotization in trade and logistics is growing by as fast as 60% each year. Robots used in trade and logistics optimize the operations of these industries and significantly support their development. Together with proven business partners, we can offer our customers robotic arms, vision systems and mobile robots. All of this helps you reduce costs and increase precision.
- Replacing human labor in packaging processes, order picking, and product and package labeling.
- Reducing the number of complaints.
- Verifying product compliance with specifications.
- Detecting anomalies in manufacturing and warehouse spaces.
- Reducing work costs.
- Effective work management.
Greater security
Searchlight, fraud prevention
Retailers in Europe lose around 1% of their sales value every year as a result of shoplifting and employee theft, and its detection is negligible. We offer a unique solution to detect misconduct by analyzing transaction and CCTV data, as well as remote surveillance by teams specialized in detecting crime in stores, hotels or at ATMs.
- Automated analysis of customer data (store systems, POS transactions, ATMs, electronic locks).
- Automated analysis of CCTV data (counting customers, customer presence at a service desk, camera position change, unusual events).
- Defining patterns of transactions and behaviors and reporting them.
- Analysis of suspicious events by a specialized Euvic team.
- Monitoring of all devices (cameras, hard drives, recorders, integrations).
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Innovations
We enjoy working with
Case studies All cases >
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Data analytics as the key to success in retail
Fraud detection & prevention in the e-commerce industry
Insights All insights >
6 ways to use AI in the e-commerce industry
Personal data processing in IT projects
