IT support and administration in the manufacturing sector
15 July 2021 | Reading Time: 2minutes | Share:
Computerization and the robotization of businesses are milestones that have revolutionized manufacturing around the world. Today industry is introducing newer and newer technologies to change the way it is managed, its approach to customers, and its processes and models. However, if you are not an IT specialist, it is difficult to stay on top of technological innovations, introduce improvements or simply ensure the highest quality of the solutions you use. To guarantee innovativeness and lack of technological downtime, it is worth entrusting the responsibility for this area to specialists who will make sure that all obstacles on the way to Industry 4.0 are eliminated.
How do you keep in touch with the latest technology?
For one of our clients, an American corporation specializing in the manufacture and sale of various types of products, we have been providing IT support services for over 6 years. How did it all start?
The client approached us with a need for general IT support. They were looking for a partner who would understand their everyday needs and challenges and help them to deal with them.
As part of comprehensive cooperation, we offered the client:
remote and local IT support for users,
management and supervision of IT services,
supporting the IT department in planning operational and capital expenditures and in managing IT contracts and suppliers,
managing applications they use and maintaining software documentation,
maintaining ongoing IT records,
coordination of the warehouse network infrastructure development project,
technological support for warehouse stations,
coordination of the helpdesk process and logistics support for IT equipment repairs,
IT infrastructure management and support for its expansion into new areas.
All the above-mentioned services are provided by us for a total of about 3100 users in 8 locations in Poland and about 60 users in Ukraine. Using these services, the client can more effectively manage all necessary IT operational components, including strategy, processes, hardware, data, and human resources.