Nowadays, energy companies more and more often invest in IT solutions and tools, also regularly increasing budgets for this area. IT technologies comprehensively support the energy industry. From the production and sale of energy through billing, metering data management, providing distribution services, or customer service, to managing the network assets.
As the energy market is becoming customer-focused, efficient customer service is crucial today. Professional power grid management is no less important, especially cost accounting and optimization, as well as correct usage. Taking proper care of these areas allows increasing the effectiveness of electricity management on the part of suppliers, distributors, and customers.
Our client is the first Polish private energy group involved in the production of energy from conventional and renewable sources and energy distribution and trading. Being aware of the growing role of IT, they asked us for technological support in two areas.
The first task was to create a billing solution that would enable settlement of contracts (for customers, distributors and sellers in the energy market), collection of data about all entities involved in the processes of sale and distribution of energy, integration of readings from a settlement period, full settlement of payments and generation of reports and summaries. As part of this project, we delivered a complete software solution, divided into four areas.
The implemented solution integrates as many as 17,000 electricity consumption points and enables issuing of 160,000 notices per year. The system is being constantly adapted to the current market requirements, and we provide support and maintenance as part of the cooperation.
The second area of cooperation was to provide the client with a complete system supporting the service of energy consumers. It includes applications that allow end customers to, among other things, update personal data, make payments (including making payments for invoices directly in the application), and view current and historical documents. The work also included UX design, infrastructure design, and implementation of the server layer integrating the Customer Portal with other previously used systems.
As a result of this project, the client has gained additional communication channels (also for marketing) with its customers. The implemented software-enabled easier access to accounting, and the implemented notification system had a positive impact on the timely payment of invoices.
By following the path of digital transformation, our client can now better address the needs of his target audience, as well as automate internal and external processes, thus optimizing the time they take.
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