Client: Poczta Polska Spółka Akcyjna (Poland)
Project goals
Poczta Polska S.A. is the largest postal, courier, and logistics services provider in Poland. The company handles mail, parcels, and goods transportation across the country and abroad. Our team was responsible for providing a comprehensive printing service for selected locations of the company, providing over 3,000 devices. The client was looking for a partner who would provide full support in print management and supply the necessary elements to deliver the service.
Solution delivered
The project aims to provide a service by the contractor to Poczta Polska at selected locations using the system, equipment, consumables, and other elements necessary to provide the service, as well as collecting used materials and equipment from the client.
Project products
The service provides, in particular:
- The ability to print, copy, scan, deliver, and provide devices, as well as provide IT tools (the System) that allow for using and billing the service,
- Physical installation of the printing infrastructure in all locations specified by the client,
- Delivery, implementation, and launch of the System by the Contractor at the Client’s premises, including updates and providing the necessary licenses to the Client or transferring the copyrights and property rights that entitle the Client and its employees to use the System,
- Workstation training for users and technical staff of the client, in the amount of 1,200 people,
- Preparation and delivery of the Technical Project with the transfer of copyrights and property rights to the Technical Project to the Client,
- Preparation and delivery of Documentation in at least 2 (two) copies, one original in written form, and the other copy in electronic form on a CD-ROM with the ability to read it in Adobe Reader software (files saved in PDF format), in Polish, with the transfer of copyrights and property rights to the Documentation to the Client,
- Delivery of Consumables (excluding paper) to each location during the entire period of service provision and the collection of used Consumables from each location at the Contractor’s expense,
- Service Maintenance and Management, including Service Monitoring, throughout the entire period of service provision,
- Providing the Support Application (Help Desk ticketing system) to the Client, including providing the necessary licenses to the Client or transferring the copyrights and property rights that entitle the Client and its employees to use the Support Application to the extent enabling the use of the application to ensure Technical Support or implementation of ticket handling in the Client’s Help Desk system.
Benefits of the solution:
- Reduction in costs compared to standard purchase of printing devices (capital assets)
- Elimination of costs associated with excessive purchasing and storage of consumables
- Ensuring continuous printing service
Project team
- Project Manager
- Service Delivery Manager
- Devices Implementation Coordinator
- System Implementation Coordinator
- Process Analyst
- Programmers
- Implementation Specialists
- Logisticians
- Service Technicians
Technologies used in the project
- Fleet management system for devices
- Secure and follow-print supporting system
- Help-desk system
