How Medsphere’s digital transformation drove efficiency and expanded market share

Client_

Medsphere Systems Corporation is a leading provider of affordable and interoperable healthcare IT platform solutions and services. Founded in 2002, Medsphere brings together committed clinical and technology professionals working to make quality healthcare IT solutions accessible to organizations.

Our role in the project_

Medsphere selected Euvic as its partner to reinvent its healthcare inventory and supply chain management system under an entirely new solution.

Project goal_

The foundation of the collaboration was Euvic’s Smart Delivery model, pairing strategic oversight from US-based managers with highly skilled, cost-effective engineering teams in Poland. This approach allowed Medsphere to maintain close control over the project’s direction while gaining access to specialized technical expertise. The core business objective was to enhance Medsphere’s offering in healthcare inventory and supply chain management, aligning it with the industry’s evolving requirements. At the same time, the project aimed to reinforce Medsphere’s position as an industry leader by delivering a solution capable of supporting larger hospital systems and meeting the security standards expected in healthcare.

Challenges_

Medsphere was offering a legacy inventory and supply chain management solution to hospitals and medical offices, VisCIMS. VisCIMS is critical to operations because it comprehensively tracks materials throughout medical facilities, from floors to carts and cathlabs. The solution helps administrators ensure availability of vital materials when they are needed.

With VisCIMS, material flows can be managed from the warehouse across an entire facility. As this system aged, it struggled to meet industry requirements and needed significant updates to meet Medsphere’s stringent security and performance standards. VisCIMS was difficult to promote and sell, especially as competitors were coming to market with solutions that more readily aligned to contemporary healthcare requirements like HIPAA compliance, handling of confidential data, and cross-platform integration. Medsphere’s leadership position was at risk. After three years of trials with different strategies and partners.

Medsphere decided to find a new path forward with custom software and needed the right partner.

• Increased Competition Threatened Pipeline: Medsphere experienced a downturn in sales and lost customers to competitors with technology alternatives
• Reliability and Performance Risks: VisCIMS was built on outdated technology, creating performance vulnerabilities and security risks
• Healthcare Industry Demands: The healthcare sector demands solutions that comply with health regulations, adhere to standards like HIPAA, safeguard sensitive patient data, and allow for integration across diverse healthcare systems and technologies.

Workflow_

Euvic began the collaboration by immersing its US-based leadership team into the healthcare environment, gaining insights into the intricate dynamics of hospital supply chains. Medsphere teamed Euvic with subject matter experts who could describe the environment, challenges, and needs in detail so the Euvic team could interpret technical solutions that were a perfect fit. The team went as far as visiting hospitals and interviewing end-users to deeply understand exactly which features were needed today and in the future. Euvic then delivered a needs assessment that encompassed technology stacks, system architecture, operational functionalities, and potential revenue streams.

Project scope_

The scope of work included:

• Technology Consulting: Euvic provided technology guidance, covering infrastructure, security, scalability, integration strategy, and cost optimization.
• Digital Transformation: To address security and performance issues, Euvic launched the HealthLine solution, transitioning from legacy technology to cutting edge and advanced technologies that have matured and performed over time while ensuring compatibility with healthcare industry standards.
• Advanced Security & HIPAA Compliance: Precision and reliability were paramount in handling sensitive data.

Delivered solutions_

As part of the collaboration, Euvic designed and implemented HealthLine, a modern inventory and supply chain management solution that replaced the previous VisCIMS system. The platform was built with hospital administrators and procurement teams in mind, giving them full visibility over the flow of materials throughout the facility, from the warehouse, through departments and supply carts, all the way to critical cath labs. This allows logistics staff to ensure the right materials are available exactly when needed, regardless of a facility’s scale or complexity.

A key part of the work involved moving from an outdated technology architecture to a modern, mature technology stack, while maintaining full compliance with industry standards, including HIPAA, a critical requirement given the sensitivity of the data involved. The solution was designed for intuitive use, minimizing onboarding time, and its architecture enabled seamless integration across a diverse hospital IT ecosystem. The new system also gained the ability to support multiple facilities simultaneously and handle significantly higher loads, opening the door for Medsphere to serve larger hospital systems that VisCIMS had previously been unable to accommodate.

The result of the HealthLine implementation is a solution that not only meets the day-to-day operational needs of healthcare facilities, but has also strengthened Medsphere’s market position, boosting brand credibility, accelerating expansion to new clients, and increasing satisfaction and adoption speed among hospital staff.

Benefits_

By modernizing its healthcare inventory and supply chain management solution and addressing user feedback, security vulnerabilities, and integration opportunities, Medsphere was able to catalyze market expansion and secure its industry leadership.

• 20% Reduction in Training Time: The intuitive, user-friendly design significantly reduced training duration, expediting system adoption. This ease of use played a pivotal role in Medsphere’s expansion of its client base, increasing customer satisfaction and accelerating the adoption rate among hospital staff, and facilitating integration into daily operations.
• Market Expansion: The deployment of the new solution allows Medsphere to provide a reliable product and extend its services to larger hospital systems. This expansion secured Medsphere’s market leadership position. Because the new system could handle multiple facilities, Medsphere was able to attract new customers that needed cross-facility reporting. Critically, the new system was able to handle a much bigger load, which meant that larger facilities that could not be served by VisCIMS were now potential customers.
• Enhanced Security & Performance: With fortified security features, optimized performance, and strict compliance with industry standards like HIPAA, the solution enhanced Medsphere’s credibility and reputation in the market and streamlined the system’s architecture for increased stability.
• Enhanced Integration: The revamping allowed for seamless integration within the diverse hospital ecosystem, promoting adaptability and ensuring that the solution could be utilized to its fullest potential.

Technologies_

• C#
• .NET Framework
• Web Services
• WinForms
• ASP MVC5
• SQL Server with Replication and Reporting Services
• Flutter

Testimonials_

Leveraging Euvic’s exceptional US-based leadership, Polish technical talent, and favorable cost structure meant that we experienced significant savings and the delivery of high-value solutions – a win/win.

Medsphere and Euvic operated as a unified team. Euvic’s client-centric approach and technical experts made the collaboration work like a dream and provided Medsphere with a sense of security and confidence.